FAQ

Cool Couriers FAQ

Where do you deliver to?

Cool Couriers Refrigerated Freight Services delivers to many regions across Australia. Some of the regions we deliver to include:
Brisbane
Sydney
Melbourne
Adelaide
Perth

For further details, please contact us to discuss how we can help expand your reach to your clients

What type of goods do you specialise in transporting?

Cool Couriers specialises in transporting chilled and frozen goods, ranging from perishable goods, meat, seafood, and medical/pharmaceutical goods.

We can also transport dry goods, if required

Do you offer insurance coverage for goods in transit?

Cool Couriers does not currently insure goods in transit.

While every effort is made to ensure your goods arrive at their destination undamaged, we do recommend insuring your goods.

Do I need an account to use the services of Cool Couriers?

You do not need to setup an account with Cool Couriers to use its services, however, if you are looking for payment terms of 7 days, you will need to talk to one of our friendly staff members to create an account.

Can you provide a time sensitive delivery service?

Of course!

Cool Couriers can provide a time critical delivery service.

Please contact us to discuss further

Can you deliver pallets?

Absolutely!

Cool Couriers can provide a pallet and carton delivery service to most of our regions

Do you deliver to home addresses?

Cool Couriers can provide a home delivery service to all our regions that we operate in. This service is based on a drop and go service whereby we have authority to leave goods unattended.
If you require a signature for a home delivery, please advise our team.

Can you transport cartons interstate?

Yes!

We have the ability to transport chilled and frozen carton and pallet consignments

How do I place an order for refrigerated transport services?

If you would like to place an order for a delivery, please contact Cool Couriers, via email with your booking request.

-07 5556 0300
-ccbookings@coolcouriers.com