FAQ

Cool Couriers Refrigerated Freight Services FAQ

Clear answers to help you book, manage, and trust your Cool Couriers Refrigerated freight Services

Where do you deliver to?

Cool Couriers Refrigerated Freight Services specialises in refrigerated transport and delivers to many regions across Australia. Some of the regions we deliver to include:
Brisbane
Sydney
Melbourne
Adelaide
Perth

For further details, please contact us to discuss how we can help expand your reach to your clients.

What type of goods do you specialise in transporting?

Cool Couriers specialises in transporting chilled and frozen goods, ranging from perishable goods, meat, seafood, and medical/pharmaceutical goods. Our expertise in refrigerated transport ensures that all items arrive in optimal condition.

In addition to refrigerated freight, we can also transport dry goods, if required.

Do you offer insurance coverage for goods in transit?

Cool Couriers does not currently insure goods in transit.

While every effort is made to ensure your goods arrive undamaged, we do recommend insuring your goods as an added precaution during refrigerated transport.

Do I need an account to use the services of Cool Couriers?

You do not need to set up an account with Cool Couriers to use our services. However, if you’re looking for 7-day payment terms, you’ll need to speak with one of our friendly staff members to create an account

Can you provide a time sensitive delivery service?

Absolutely!

To learn more, please contact us to discuss further details about our refrigerated transport capabilities.

Can you deliver pallets?

Absolutely!

Cool Couriers can provide a pallet and carton delivery service to most of our regions

Do you deliver to home addresses?

Cool Couriers can provide a home delivery service to all our regions that we operate in. This service is based on a drop and go service whereby we have authority to leave goods unattended.
If you require a signature for a home delivery, please advise our team when placing your booking.

Can you transport cartons interstate?

Yes!

We have the ability to transport chilled and frozen carton and pallet consignments. Our experience in refrigerated transport ensures reliability and efficiency.

How do I place an order for refrigerated transport services?

To place an order, please contact Cool Couriers via email with your booking request, and we’ll arrange refrigerated transport for you.

-07 5556 0300
-ccbookings@coolcouriers.com