Frequently asked questions

Where do you service?

Cool Couriers Refrigerated Freight Services delivers to many regions across Australia. Some of the main region we deliver to include:

  • Brisbane
  • Sydney
  • Melbourne
  • Adelaide
  • Perth
  • Darwin

For more information, please click on the state page or contact us today.

Do you deliver to home addresses?
We certainly do!
Cool Couriers can provide a home delivery service to all our regions that we operate in. This service is based on a drop and go service whereby we have authority to leave goods unattended.

If you require a signature for a home delivery, please advise our team.

Can you deliver pallets?
Absolutely!
Cool Couriers can provide a pallet and carton delivery service to most of our regions.
Can you provide a time sensitive delivery service?
Of course!
Cool Couriers can provide a time critical delivery service.
Do I need an account to use the services of Cool Couriers?
You do not need to setup an account with Cool Couriers to use its services, however, if you are looking for payment terms of 7 days, you will need to talk to one of our friendly staff members to create an account.
What type of goods do you specialise in transporting?
Cool Couriers specialises in transporting chilled and frozen goods, ranging from perishable goods, meat, seafood, and medical/pharmaceutical goods.

We can also transport dry goods, if required

Do you offer insurance coverage for goods in transit?
Cool Couriers does not currently insure goods in transit.

While every effort is made to ensure your goods arrive at their destination undamaged, we do recommend insuring your goods.

How do I place an order for refrigerated transport services?
If you would like to place an order for a delivery, please contact the local Cool Couriers state branch, via email with your booking request.

Cool Couriers QLD
-07 5556 0300
-ccbookings@coolcouriers.com

Cool Couriers NSW
-02 9051 2884
-sydbookings@coolcouriers.com