FAQ

At Cool Couriers, we understand that refrigerated transport comes with unique questions and considerations. To help you navigate our services with confidence, we’ve compiled answers to the most common queries — from booking procedures to delivery options and account setup. Whether you’re new to cold chain logistics or a returning customer, this page is designed to make your experience smooth and straightforward.

Where do you deliver to?

Cool Couriers Refrigerated Freight Services specialises in refrigerated transport and delivers to many regions across Australia. Some of the regions we deliver to include:
Brisbane
Sydney
Melbourne
Adelaide
Perth

For further details, please contact us to discuss how we can help expand your reach to your clients.

What type of goods do you specialize in transporting?

Cool Couriers specializes in transporting chilled and frozen goods, ranging from perishable goods, meat, seafood, and medical/pharmaceutical goods. Our expertise in refrigerated transport ensures that all items arrive in optimal condition

Do you offer insurance coverage for goods in transit?

Cool Couriers does not currently insure goods in transit.

Although every effort is made to ensure your goods arrive undamaged, we still recommend insurance as an added precaution. This way, you’re covered in the unlikely event of damage during refrigerated transport.

Do I need an account to use the services of Cool Couriers?

You’re welcome to use Cool Couriers without setting up an account. That said, if you’d prefer 7-day payment terms, simply speak with one of our friendly staff members to get started.

Can you provide a time sensitive service?

Absolutely!

If you’d like to learn more, please contact us so we can discuss the finer details of our refrigerated transport capabilities. In doing so, you’ll gain a clearer understanding of how we can support your delivery needs.

Can you deliver pallets?

Absolutely!

Cool Couriers can provide a pallet and carton delivery service to most of our regions

Do you deliver to home addresses?

Cool Couriers can provide a home delivery service to all our regions that we operate in. This service is based on a drop and go service whereby we have authority to leave goods unattended.

Should you require a signature for home delivery, be sure to let our team know when placing your booking. This ensures we can accommodate your request without delay.

Can you transport cartons interstate?

Yes!

We have the ability to transport chilled and frozen carton and pallet consignments. Our experience in refrigerated transport ensures reliability and efficiency.

How do I place an order for refrigerated transport services?

To place an order, please contact Cool Couriers via email with your booking request, and we’ll arrange refrigerated transport for you.

-07 5556 0300
-ccbookings@coolcouriers.com